Job Summary Table of Help Desk Operator

Job Description Summary

The University of Leicester is seeking an enthusiastic and detail-oriented Help Desk Operator to join their Campus Services, Accommodation team. In this role, you will be responsible for providing exceptional customer service, greeting and assisting students, conference and hotel guests, contractors, University staff, and other visitors to the university’s facilities.

Responsibilities

• Greet and provide reception support to students, conference and hotel guests, contractors, University staff, and other visitors
• Process post, answer electronic messages, and handle phone calls
• Check residents in and out of the university’s accommodation facilities
• Perform various administrative tasks as required, such as data entry, filing, and record-keeping
• Rotate between four bases: College Court, The Village student reception, The City student reception, and other locations as needed
• Maintain a professional and welcoming demeanor at all times

Benefits and Perks

• 27 annual leave days, plus 8 bank holidays and 6 university closure days
• Shift allowance for working on a 3-shift pattern (0700-1500, 1500-2300, 2300-0700)
• Opportunity to work in a university setting and be part of a vibrant community
• Competitive salary package and excellent pension scheme

Company Overview

The University of Leicester is a renowned institution dedicated to changing the world and transforming lives through education and research. With a rich history spanning over 100 years, the university is committed to inspiring, impactful, and inclusive education, fostering a diverse and forward-thinking community of staff, students, and alumni.

Company Culture

The University of Leicester values equity, diversity, and inclusion, embedding these principles into every aspect of its operations. It fosters a supportive and collaborative environment, encouraging personal and professional growth while promoting the well-being of its staff and the sustainability of its campus and beyond.

Career Growth Opportunities

As a member of the University of Leicester community, you will have access to various opportunities for career development and advancement. The university encourages its staff to explore and pursue professional growth within a supportive and nurturing environment.

Diversity, Equity, Inclusion, and Belonging

The University of Leicester is committed to creating an inclusive and equitable workplace that celebrates diversity. It strives to foster a culture of respect, where individuals from all backgrounds can thrive and contribute their unique perspectives and experiences.

Equal Opportunity Statement

The University of Leicester is an equal opportunity employer and is dedicated to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Remote Work Policy

This position is an on-site role, and the successful candidate will be required to work on the university’s campus. Remote work arrangements are not available for this specific role.

Application Process

1. Review the job description and requirements carefully to ensure you meet the qualifications.
2. Prepare a comprehensive resume highlighting your relevant experience and skills.
3. Submit your application, including your resume and any other required documents, through the university’s online application system.

Application Deadline

The application deadline for this position is not specified. However, it is recommended to apply as soon as possible, as the university may close the application process once a suitable candidate is identified.

How to Apply

To apply for this position, please visit the university’s job portal at and follow the instructions provided.

For informal inquiries or additional information, you can contact Alwin Kudomgoth, Assistant Manager Revenue & Admin, at ack15@le.ac.uk.

Social Media Links

• LinkedIn: University of Leicester
• Twitter: [@uniofleicester](https://twitter.com/uniofleicester)
• Facebook: [@UniversityofLeicester](https://www.facebook.com/UniversityofLeicester/)

FAQs or Additional Information

Q: Is prior experience in a similar role required?

A: While prior experience in a customer service or administrative role would be beneficial, the university is open to considering candidates with a strong interest in providing excellent customer service and a willingness to learn.

Q: Are there opportunities for career advancement within the university?

A: Absolutely! The University of Leicester values the growth and development of its employees. As you gain experience and demonstrate your capabilities, there may be opportunities for career advancement within the university or within your respective department.

Q: Does the university provide any training or professional development opportunities?

A: Yes, the University of Leicester is committed to investing in its employees’ professional development. Various training programs, workshops, and educational opportunities are available to help staff enhance their skills and knowledge.

Explore Other Articles:

1. UK Skilled Worker Visa – Complete Guide
2. Sweden Job Seeker Visa – How to Apply
3. Portugal’s Job Seeker Visa – What You Need to Know
4. Germany EU Blue Card – Benefits and Requirements