Job Summary Table of Student Contact and Engagement Support Caller

Job Description Summary

The University of Leeds is seeking a dedicated and compassionate individual to join their Professional Services team as a Student Contact and Engagement Support Caller. In this role, you will play a vital part in supporting student wellbeing and academic success by engaging with students through the University’s Learning Analytics System.

Responsibilities

• Collaborate with colleagues across the institution to engage with students through learning analytics data.
• Initiate phone calls to follow up on email communications and identify any support students may require.
• Provide empathetic guidance and effectively signpost or refer students to relevant support services.
• Accurately update and maintain data sheets on the outcomes of student interactions.
• Collect and report information to support strategic planning for student success initiatives.
• Continuously develop skills, approaches, and understanding to make effective calls and contribute to improving the overall process for students.
• Assist in research efforts related to student engagement and academic performance.

Benefits and Perks

• Opportunity to make a positive difference in the lives of students and contribute to their academic success.
• Collaborative work environment with dedicated colleagues across various departments.
• Professional development opportunities to enhance communication and support skills.
• Competitive salary and benefits package offered by a renowned educational institution.

Company Overview

The University of Leeds is a prestigious and forward-thinking institution committed to excellence in teaching, research, and student support. With a rich history dating back to 1904, the University has established itself as a leading center for higher education, attracting talented students and staff from around the world.

Company Culture

At the University of Leeds, we foster a vibrant and inclusive community that celebrates diversity and promotes a culture of respect, equity, and opportunity for all. Our campus environment encourages collaboration, innovation, and a shared commitment to academic excellence and personal growth. Employees enjoy a range of perks and activities that foster a healthy work-life balance.

Career Growth Opportunities

The University of Leeds offers numerous opportunities for professional development and career advancement. Employees can take advantage of training programs, workshops, and mentorship opportunities to enhance their skills and explore new areas of interest. The University values and supports the growth and progression of its employees, fostering an environment conducive to long-term career success.

Diversity, Equity, Inclusion, and Belonging

The University of Leeds is dedicated to creating a diverse, inclusive, and equitable community that welcomes and supports individuals from all backgrounds. We actively strive to increase the representation of underrepresented groups, including but not limited to Black, Asian, minority ethnic communities, LGBTQ+ individuals, and disabled individuals. We believe that diversity enriches our community and cultivates a vibrant and innovative learning environment.

Equal Opportunity Statement

The University of Leeds is an equal opportunity employer committed to providing a fair and inclusive workplace for all. We value diversity and actively promote equality of opportunity, ensuring that all applicants and employees are treated with respect, fairness, and consideration, regardless of their background or personal characteristics.

Remote Work Policy

This role is an on-site position based at the University of Leeds campus. Regular interaction with campus is an expectation of all roles to align with academic and service needs, as well as the requirements of the role. However, the University is open to discussing flexible working arrangements that may suit individual circumstances.

Application Process

1. Carefully review the job description and ensure you meet the qualifications and requirements.
2. Prepare your application materials, including a cover letter and up-to-date resume or CV.
3. Follow the application instructions provided on the University of Leeds job portal.

Application Deadline

The application deadline for this position is [Expiration Date]. Early applications are encouraged as the position may be filled before the closing date.

How to Apply

To apply for the Student Contact and Engagement Support Caller position, please visit the University of Leeds Job Portal and follow the instructions provided.

Social Media Links

• LinkedIn
• Twitter
• Facebook

FAQs or Additional Information

Q: Is this a full-time or part-time position?

A: This is a fixed-term, full-time position until October 31, 2025.

Q: What types of support services will I be referring students to?

A: You will be signposting and referring students to various support services offered by the University, such as academic advisors, counseling services, disability support, financial aid, and more, depending on the student’s individual needs.

Q: Will training be provided for this role?

A: Yes, the University will provide comprehensive training to help you develop the necessary skills, approaches, and understanding to effectively communicate with students and contribute to improving the overall support process.

Q: What is the typical work schedule for this position?

A: The work schedule will align with the University’s operational hours, which may include weekdays and some evenings or weekends, depending on the needs of the role and the availability of students.

Explore Other Articles:

1. UK Skilled Worker Visa – Complete Guide
2. Sweden Job Seeker Visa – How to Apply
3. Portugal’s Job Seeker Visa – What You Need to Know
4. Germany EU Blue Card – Benefits and Requirements